Privacy Policy
About this policy
Neoma Health (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information is collected, used, and shared when you visit our website, submit an inquiry, or access services linked from our website.
This policy covers our public website. Medical records, clinical communications, and information collected during treatment may be subject to separate privacy notices and applicable health-information privacy laws.
Information you provide
When you use our contact form or contact us directly, we collect information you provide, which may include:
- First and last name.
- Email address and phone number.
- The reason for your inquiry.
- Information included in your message.
Please provide only information needed for your inquiry. Do not submit medical records, Social Security numbers, payment-card details, or other sensitive information through the general contact form or ordinary email. Contact our office for instructions on sharing information related to your care.
Information collected through the website
Our website and its service providers may process technical information such as your IP address, browser type, device information, pages requested, and the date and time of your visit.
Cookies and similar technologies may support website functionality and services embedded on the site. You can manage cookies through your browser settings, although disabling them may affect some features.
How we use information
We use information submitted through our website to:
- Respond to questions and requests.
- Communicate about the services you inquire about.
- Assist with appointment-related inquiries.
- Operate, maintain, and protect the website.
- Meet applicable legal obligations.
Submitting an inquiry does not, by itself, enroll you in treatment or constitute consent to receive promotional communications.
How information is shared
Information may be accessible to authorized practice personnel and providers supporting website hosting, forms, email delivery, and related operations, as needed to perform those functions.
We may also disclose information when required by applicable law or valid legal process, or when permitted by law to address fraud, security incidents, or threats to safety.
Patient Portal, signup, and appointment booking
Our website links to Neoma Health’s Patient Portal, patient signup, and appointment booking services hosted through Hint Health.
When you follow these links, information you submit may be processed by the practice and the platform provider under the applicable privacy notices and service terms. Please review the notices displayed on those services before submitting information.
Google Maps and other external services
Our Contact Us page includes Google Maps. Loading or interacting with an embedded map may allow Google to receive technical information about your device and visit.
Our website may also contain links to social media and other third-party websites. Those services have their own privacy policies, which you should review before using them.
Security
No online transmission or storage system can be guaranteed completely secure. Please avoid sending sensitive medical information through general website inquiries.
Your privacy requests
You may contact us to ask about information you have submitted through the website or to request access, correction, or deletion. We will assess requests under applicable law, including any requirements to retain particular records.
We may need to verify your identity before responding. Please do not send identity documents unless we request them through an appropriate channel.
For questions about medical records or patient privacy rights, contact the practice for the appropriate process and privacy notice.
Changes to this policy
We may update this policy to reflect changes in our website, practices, or applicable requirements. The revised version will display an updated effective date. Additional notice or consent will be provided where required by law.
Contact us
For website privacy questions or requests:
Neoma Health
150 Pine Forest Dr., STE 501, The Woodlands, TX 77384
Email: contact@neomahealth.com
Phone: 1-281-503-8131